Managing Conflict in the Workplace

Experiencing conflict is part of everyday life – both at work and outside of work. Do we have a plan to get from start to finish – and achieve productive results? We will look at the well-known Thomas-Kilmann Conflict Mode Instrument (TKI) 5 Conflict Management Styles.  

In 1974, Kenneth Thomas and Ralph Kilmann developed the fives modes of conflict management, an approach that is useful in any small business environment.

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